How are your products finished?
The majority of our product graphics are applied by traditional/standard apparel decorating methods and are finished with local resources in the USA.
Do you accept third party designs?
No, all of our designs are created in house.
How long does it take to receive my products?
Please allow up to 6-8 business days (Sat and Sun are not considered business days) for us to process and fulfill your order. Standard shipping for orders in the contiguous U.S. takes 2-5 business days, from the day your order is fulfilled and shipped. A tracking number will be sent to the email address you provided with your order. Your tracking number will be activated once it is dropped off or picked up by UPS. If you do not receive your tracking number, please check your spam folder before contacting us. UPS only provides an expected delivery date when you track your order. If your package is not delivered on the expected delivery date, we ask you to please allow an additional 2-3 business days for delivery before contacting us.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via UPS Ground.
Do you ship internationally?
We currently do not offer international shipping.
When are particular items released?
The majority of our items do not have scheduled release dates. Please follow us on our social media accounts and sign up for our e-newsletter to be notified when new items become available.
Do you re-stock your inventory?
We try to re-stock our standard logo items on a regular basis and on occasion we will re-stock select top sellers for a limited time. Clearance items will be discontinued and will not be re-stocked. If you are wondering why it seems we are sold out in a lot of sizes at times, it's because we only have 20-50 total pieces made per each design. Typically once an item/size/colorway sells out, it's gone for good and will be discontinued.
I've added an item to my cart, how is it sold out?
Products on our site are sold on a first come, first serve basis. While you are in the process of checking out, another customer may have completed the purchase of the last available item/size. In the case that you completed an order for an out of stock item and we can't fulfill your order, we will contact you and provide the following options to you: A refund, store credit, or send you a similar item of your choice (Item must be of equal or lesser value. If the item you choose is lesser in value than the original purchased item, a partial refund will be issued). During our busier periods, we reserve the right to automatically issue a refund for an out of stock item and you will be sent a notification email letting you know that we can't fulfill your order in full, along with refund details.
What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn/unwashed apparel and unused accessories can be returned for either a refund, or we can issue store credit in the form of an e-gift card for the amount of your order within 15 days of delivery. Currently we do not accept exchanges, because the majority of our items are made to order. So we kindly ask for you to return your item(s) and re-order if you need a different product or size. We do not offer return labels and you are responsible for returning the item(s) to the address provided below. Please acquire a tracking number from the shipping provider for your personal records and include a copy of the packing slip that was sent with your original purchase. If the product you send back is found to be worn/washed we reserve the right to deny a return/refund and will refuse the package and have it sent back to you. If a product is found to be defective within the first 15 days of receiving it, we will replace it with the same product, or a comparable item which will be shipped to you at no additional charge. A photo of the defective item/area may be requested from us. If you have any further questions please contact us.
Returns should be mailed to:
2309 Cherokee Street
Saint Louis, MO 63118
How long does it take for a refund to be issued?
If your order hasn't shipped yet, we will issue a refund the same day you request one. If you request a refund after your order has already been shipped and it's still in transit, we will not issue a refund until we receive our product back. If you are sending product back to us, please allow up to 24 hours for us to issue a refund after we receive it. After we issue a refund, a confirmation email with the refund details will be sent to the email account you provided with your order. Please allow 4-7 business days for your bank, credit card provider or PayPal to process the refund.
I'm being issued store credit, how do I apply it towards an online purchase?
All of our e-gift cards are delivered by email to the original purchaser (you will NOT get an actual gift card in the mail) and the email will contain instructions on how to apply them towards an online purchase. If you are not the original purchaser, please acquire that email by having the original purchaser forward you the email we send them. This is for security reasons and this is the only way we will issue an e-gift card. Our e-gift cards have no additional processing fees and no expiration date.
How secure is this store?
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover, or direct payments such as PayPal and Freshletes E-Gift Cards, all through Shopify.
Do I need a Flete USA account to purchase from this store?
No, you are not required to have an Flete USA account to purchase from this store. Although if you already have a Freshletes account you may use it, or sign up for one at anytime here on the site.